We want you to be completely satisfied with your purchase! If you need to make a return, please review our policy below:
- Eligibility: Returns must be made within 14 days of the purchase date.
- Condition: Items must be in their original condition — unworn and undamaged.
- Uncustomized: The reason customized items cannot be returned is because items uniquely tailored for you are unsellable to anyone else. Therefore, please carefully look over your order before checkout to ensure everything is according to your satisfaction before delivery.
- Return Process: To initiate a return, please contact our customer service team through Contact or email us at info@thetimelessmemoria.com.
If you have any further questions or require assistance, were here to help. Thank you for shopping with The Timeless Memoria!